Privacy policy

Last Updated: [10.20.26]

1. OVERVIEW

RENU Therapy (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit www.renutherapy.com (the “Website”), purchase products, or otherwise interact with us.

By accessing or using the Website, you consent to the practices described in this Policy.

 

 

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that identifies you, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • IP address

  • Device and browser information

2.2 Transaction Information

When you make a purchase, payment information is processed securely by our payment processors. We do not store full credit card numbers on our servers.

2.3 Marketing Information

If you opt in to receive marketing communications, we collect your email address and/or mobile phone number for the purpose of sending promotional and transactional communications.

2.4 Aggregate & Analytics Information

We collect usage data such as traffic patterns, referring URLs, page views, impressions, device type, operating system, and browser information. This data does not directly identify you.

 

 

3. HOW WE USE INFORMATION

We use the information we collect to:

  • Process and fulfill orders

  • Communicate with you about transactions

  • Provide customer service

  • Send marketing communications (if you opt in)

  • Send SMS communications (if you opt in)

  • Send cart reminder messages (if you opt in to SMS)

  • Improve our Website and services

  • Prevent fraud and enhance security

  • Comply with legal obligations

 

 

4. MOBILE MESSAGING & SMS PROGRAM

4.1 SMS Data Collection

If you opt in to receive text messages from RENU Therapy, we collect and store your mobile phone number and related opt-in data, including the date, time, IP address, and method of consent.

4.2 How We Use SMS Information

We use SMS-related information to:

  • Send promotional and marketing messages

  • Send transactional messages (such as order updates)

  • Send cart reminder messages

  • Respond to customer service inquiries

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact help@renutherapy.com.

Consent to receive marketing text messages is not a condition of purchase.

4.3 SMS Consent & Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

 

5. CART TRACKING & SMS REMINDERS

Our Website uses cookies and similar technologies to track items placed in your shopping cart, including when a cart has been abandoned.

If you have opted in to receive SMS messages, we may use this information to send you cart reminder messages.

This information is used solely to improve your shopping experience and provide relevant communications.

 

 

6. HOW WE SHARE INFORMATION

We may share personal information with:

  • Ecommerce platform providers (e.g., Shopify)

  • Payment processors

  • Shipping and fulfillment providers

  • Email and SMS service providers

  • Analytics and advertising partners

  • Professional advisors and consultants

  • Government authorities when required by law

We do not sell your personal information in exchange for monetary compensation. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

 

7. COOKIES

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyze traffic and performance

  • Personalize user experience

  • Track cart activity

  • Support advertising and remarketing efforts

You may manage cookie preferences through your browser settings.

 

 

8. LOCATION INFORMATION

We may collect general location information based on IP address for analytics and Website functionality. We do not collect precise geolocation data via SMS marketing.

 

 

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have the right to:

  • Request access to personal information we collect

  • Request deletion of personal information

  • Request correction of inaccurate information

  • Opt out of certain data sharing practices

  • Not be discriminated against for exercising your rights

To exercise these rights, contact help@renutherapy.com.

 

 

10. SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet is 100% secure.

 

 

11. CHILDREN

We do not knowingly collect personal information from children under 13 years of age.

 

 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.