Free Shipping on All Cold Plunge Tanks in Contiguous US (curb-side delivery)

Cancellation / Return Policy

Cancellation Policy:

Cold Plunge & Hot Soak orders may be cancelled at any time prior to date of shipment, but customer will be charged a 5% cancellation fee to cover costs beyond our control that cannot be otherwise recovered. Please allow 3-10 business days for refunds to process. Once an item has been shipped, the order can no longer be cancelled. See the Return Policy below.

 

Sauna orders may be cancelled up to 30 days after the order is placed, but the customer will be charged a 25% cancellation fee to cover costs beyond our control that cannot be otherwise recovered. A sauna order cannot be cancelled after 30 days.

 

Return Policy:

Cold Plunge & Hot Soak orders may be returned, for any reason, within 45 days of delivery. Customer will be charged a restocking fee of 5% plus our cost of shipping both ways. Remaining amount will be refunded once we receive the unit back in our possession in good condition. Please allow 3-10 business days for refunds to process. 

 

Saunas cannot be returned after 30 days after shipment. If returned within the 30 day period, Customer will be charged a restocking fee of 25% plus our cost of shipping both ways.