Cancellation / Return Policy

Cancellation Policy:

Cold Plunge & Hot Soak: All cancellations are subject to a 5% fee if canceled before shipment. Please allow 3-10 business days for refunds to process—there will be no cancellation for shipped orders. See the Return Policy below. Custom units cannot be cancelled after going into production.

 

Saunas: All cancellations are subject to a 25% fee if canceled within 30 days. Please allow 3-10 business days for refunds to process—no cancellation after 30 days. 

 

Return Policy:

Cold Plunge & Hot Soak: Orders may be returned, for any reason, within 45 days of delivery. All returns are subject to a 5% restocking fee and shipping costs. Please allow 3-10 business days for refunds to process following receipt of the returned unit in good condition. Custom units cannot be returned.

 

Saunas: All returns are subject to a 25% restocking fee and shipping costs within 30 days—no returns after 30 days.