Renu Therapy Japanese Hot Soak Limited Warranty (Home Use Only)
Renu Therapy extends the following 3-Year Limited Warranty, which applies only to non-commercial, in-home, or residential use of the Renu Therapy Japanese Hot Soak tanks. The warranty includes replacing parts shown to have defects in materials or workmanship of any parts manufactured or supplied by Renu Therapy. This warranty covers defects or malfunctions that arise during normal use conditions. The warranty does not cover damage due to water leaks from the unit, poor water chemistry, neglected filter care and replacement, freezing conditions, power outages, lack of attention to low water flow, or any other form of neglect, misuse, or abuse. Specific other exclusions apply, as further described in this Limited Warranty. All components covered under this warranty are warrantied for a period of 3 years from the date of shipment.
The Limited Warranty applies only to the original purchaser (or original owner for a product presented as a gift). In addition, it only covers defects to the Hot Soak Tank discovered within the applicable Limited Warranty period.
How to Obtain Warranty Service
For service under this Limited Warranty, please contact email@example.com. Please provide us with the following information: name of the purchaser, proof of purchase, dated receipt, item purchased, and details of failure. Submit claims within the specified warranty period. Renu Therapy Technicians handle most warranty issues via email or phone. Renu Therapy will cover the part(s) if a repair covered under this warranty is necessary, but the customer is responsible for any shipping-related costs. The customers perform most repairs/component replacements. In cases where the customer cannot complete the necessary repairs, Renu Therapy, at their discretion, will pay up to $50 per hour, for a maximum of 2 hours, for an approved general service provider to perform the necessary repairs.
Renu will continue to offer reasonable phone support for issues occurring after the expiration of the warranty period as it sees fit. However, the customer will be 100% responsible for any associated costs, such as parts, labor, shipping, etc., after the expiration of the applicable warranty period.
Warranty Service Performance:
Renu Therapy reserves the right to determine whether replacement or repair of a covered part or item is necessary. The remainder of the original Limited Warranty period covers any component(s) repaired or replaced under this warranty. Additional travel fees, in rural areas, for service by an approved general service provider are not covered and are the customer's responsibility.
Renu Therapy may, at its discretion, either provide a replacement tub (of equal value) or have the tub shipped to the factory facility for repairs if unable to complete covered warranty repairs on-site. The customer will be responsible for any tub removal costs associated with repairing or installing a replacement tub. The remainder of the original Limited Warranty period covers any repaired or replaced tub under this warranty.
Use of Natural Wood:
The Breath Deck and Step Deck are both made from natural wood. Wood, being a natural product, will have some variation in color/grains, or imperfections, which are considered natural. Wood's inherent beauty is due to these features – therefore, these variations are not defects. For outdoor units, some deterioration may happen due to the weather effect despite the best treatments. If not cared for properly, wood surfaces are subject to denting, scratching, and other types of damage. Every unit is handmade and may have minor shape, size, and finish variations. Over time our designs evolve, and there may be some variation in angles, elements, and other minor details compared to the model displayed online. Though our team goes to great lengths to ensure high-quality products, we do not take responsibility for the natural wood material.
Warranty Limitations & Exclusions:
This warranty does not cover the water filter or the loss of the water filter housing O-ring during the filter replacement process. Replacement filters and Filter Housing O-rings are available for purchase, but replacement is entirely the customer’s responsibility. This Limited Warranty does not provide coverage for items purchased separately, such as oil and dirt buoys, sanitizer sticks, Renu Total Protective Cover, or any other article not included with the original tub purchase.
This warranty is automatically void if Renu Therapy or a designated representative determines that the product has been altered, abused, neglected, or in any other way improperly used or treated. The customer is responsible for regular maintenance of the product. Any problems or failures arising from failure to provide proper maintenance, water chemistry/balance will void this warranty. Using improper or harsh cleaning agents will also void this warranty. This warranty will be void if the customer uses any replacement parts or accessories not genuine or original to the unit or provided by Renu Therapy.
This warranty is valid for in-home & residential use only and only applies to units sold and operated in the United States of America (this does include all 50 US States, but not any US Territories outside of the 50 US States). Any commercial use of this product will automatically void this warranty. This warranty does not cover repairs performed by someone who Renu Therapy has not approved to perform such repairs. The tub owner accepts full liability for any repairs provided by someone not approved by Renu.
The liability, if any, of the manufacturer, Renu Therapy, shall not exceed the original purchase value of the product covered under this warranty. Renu Therapy is not responsible for any incidental damages, such as freight damage or any other consequential damage. Renu Therapy is not liable for any injury or loss that arises from any defect covered under this limited warranty, either incidental or consequential, including but not limited to loss of use of the tub, even if Renu Therapy was made aware of potential damage before the occurrence of said damage.
This limited warranty is the exclusive warranty given by Renu Therapy and supersedes any prior, contrary, or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such an event, such warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this warranty fails its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. In no event is Renu Therapy, LLC liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive, exemplary, or special damages, including but not limited to loss of profit, loss of anticipated savings, or revenue, loss of income, loss of business, loss of production, loss of opportunity or loss of reputation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.